1. Introduction
At TUTT Electronics Store (Takcan Inc.), we prioritize the privacy and security of our customers’ personal information. This Data and Privacy Protection Policy outlines our commitment to safeguarding your data during the repair of electronic devices, including tablets, laptops, smartphones, and other devices that may store sensitive information. Our policy aligns with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other relevant Canadian data protection laws. (laws-lois.justice.gc.ca)
2. Customer Responsibilities
To ensure the protection of your personal information, we require customers to take the following actions before submitting devices for repair:
• Data Backup and Removal:
• Backup: Securely back up all personal data from the device.
• Data Deletion: Erase all personal information, including contacts, photos, documents, and sensitive data.
• Account Security:
• Password Removal: Remove all login passwords and disable security locks.
• Account Deactivation: Log out and, if possible, deactivate accounts linked to the device, such as email, social media, banking, and company platforms.
• External Access:
• Disable Connectivity: Turn off features that allow remote access or cloud synchronization.
3. Limitation of Liability
By submitting your device to TUTT Electronics Store (Takcan Inc.) for repair, you acknowledge and agree to the following:
• No Responsibility for Data Loss: TUTT Electronics Store (Takcan Inc.) is not liable for any loss, theft, or compromise of personal information remaining on the device during or after the repair process.
• Waiver Requirement: Prior to any repair services, customers must sign a Data Protection Waiver releasing TUTT Electronics Store (Takcan Inc.) from liability concerning personal data on the device.
4. Non-Compliance Protocol
If a device is received without a signed Data Protection Waiver, the following procedures will apply:
• Notification: We will hold the device for 30 days and issue two notices requesting the signed waiver or arrangement for device return.
• Customer Responsibility: Due to privacy concerns, customers must arrange and cover the cost of the return shipment.
• Unclaimed Devices: If there is no response within 30 days after the second notice, TUTT Electronics Store (Takcan Inc.) reserves the right to securely destroy or recycle the device at our discretion.
5. Compliance with Canadian Data Protection Laws
TUTT Electronics Store (Takcan Inc.) is committed to adhering to Canadian data protection regulations, including PIPEDA, which governs the collection, use, and disclosure of personal information in the course of commercial activities. (priv.gc.ca)
6. Contact Information
For questions or concerns regarding this policy, please contact us at:
• Email: info@tutt.world
7. Policy Updates
TUTT Electronics Store (Takcan Inc.) reserves the right to update this policy as necessary to comply with legal requirements or to reflect changes in our practices. Customers are encouraged to review this policy regularly.
8. Acknowledgment
By engaging TUTT Electronics Store (Takcan Inc.) services, you acknowledge that you have read, understood, and agree to this Data and Privacy Protection Policy.
This policy is designed to protect both the customer’s personal information and TUTT Electronics Store (Takcan Inc.)’s liability, ensuring compliance with Canadian data protection laws.
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TUTT Electronics Store (Takcan Inc.) Data and Privacy Protection Waiver
Customer Acknowledgment and Agreement
By signing this waiver, you (“the Customer”) agree to the terms outlined below and release TUTT Electronics Store (Takcan Inc.) from any liability related to the repair, maintenance, or servicing of your device(s).
1. Customer Responsibility for Personal Data
• I, the undersigned, confirm that I have reviewed the TUTT Electronics Store (Takcan Inc.) Data and Privacy Protection Policy and understand my responsibilities as a customer.
• I acknowledge that it is my sole responsibility to:
• Back up all data from the device(s).
• Remove or delete all personal, sensitive, and confidential information.
• Disable passwords, security locks, and any features that could restrict access to the device(s).
• Restrict or block access to any accounts, including but not limited to email, banking, and company platforms, that may be accessible through the device(s).
2. Limitation of Liability
• I understand and agree that TUTT Electronics Store (Takcan Inc.) is not responsible for any loss, theft, or compromise of personal or sensitive data remaining on the device(s) before, during, or after the repair, maintenance, or servicing process.
• I acknowledge that any failure to remove data, disable passwords, or block access to accounts may result in unauthorized access or data compromise, for which TUTT Electronics Store (Takcan Inc.) is not liable.
3. Waiver of Claims
• I release and waive any and all claims, liabilities, or legal actions against TUTT Electronics Store (Takcan Inc.), its employees, agents, or affiliates for:
• Loss, theft, or compromise of personal or sensitive data.
• Any issues arising from data or account access while the device(s) is in the possession of TUTT Electronics Store (Takcan Inc.).
• Damage to or loss of the device(s) not directly caused by gross negligence on the part of TUTT Electronics Store (Takcan Inc.).
4. Non-Compliance Protocol
• I acknowledge that if I refuse to sign this waiver, TUTT Electronics Store (Takcan Inc.) will not proceed with any repair, maintenance, or service of my device(s).
• I understand that if my device(s) is received without a signed waiver, TUTT Electronics Store (Takcan Inc.) will hold the device(s) for 30 days and issue two notices requesting the signed waiver or arrangement for device return.
• I agree that if I do not respond within 30 days after the second notice, TUTT Electronics Store (Takcan Inc.) reserves the right to securely destroy or recycle the device(s) at their discretion.
5. Canadian Data Protection Compliance
• I understand that this waiver aligns with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canadian data protection laws.
Customer Confirmation
I, the undersigned, have read, understood, and agree to the terms of this Data and Privacy Protection Waiver. I acknowledge that I have been given the opportunity to ask questions and seek clarification about this waiver before signing.
Customer Information:
• Full Name: _________________________________
• Address: ___________________________________
• Phone Number: _____________________________
• Email: _____________________________________
Device Information:
• Device Type: ________________________________
• Oder Number Associated with the Device: ___________
Signature:
• Customer Signature: _________________________
• Date: _____________________________________
For TUTT Electronics Store (Takcan Inc.) Use Only:
• Received By: _______________________________
• Date of Receipt: ____________________________
This waiver is designed to protect the privacy of our customers and safeguard TUTT Electronics Store (Takcan Inc.) from liability related to personal data on devices submitted for service.