TUTT Store – Québec Bill 29 Compliance | Right to Repair & Consumer Protection

TUTT Store – Statement of Compliance with Québec Bill 29

At TUTT Store (TakCan Inc.), transparency and consumer protection guide our operations. This compliance statement applies only to verified purchases of TUTT™ and SNIPA™ products that are sold directly by TUTT Store or through authorized and approved sales channels (including our official website, Amazon, Best Buy Marketplace, Walmart Marketplace, and other designated authorized resellers).

We do not assume responsibility or liability for any products that:

• Are sold under the TUTT™ or SNIPA™ brand name without being distributed or authorized by TakCan Inc.; or
• Are purchased from non-authorized sellers or unauthorized third parties who are not recognized as official partners of our company.

Only purchases made through verified channels are covered by the obligations of Québec’s Bill 29 as applied to TUTT Store.

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About Bill 29 & Scope of Application

Québec’s Bill 29 – An Act to protect consumers from planned obsolescence and to promote the durability, repairability and maintenance of goods was adopted in 2023, with key provisions entering into force on October 5, 2025. This law applies to merchants and manufacturers for sales of goods into Québec — including online and physical sales. For TUTT Store, this means all authorized sales of our products into Québec are subject to the compliance framework outlined below.

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Key Provisions of Bill 29

• Combat Planned Obsolescence: Prohibition on designing or selling goods intended to fail prematurely or prevent repair.
• Right to Repair: Obligation to provide spare parts, repair services, and maintenance information for a reasonable period.
• Pre-Sale Disclosure: Merchants must clearly disclose in writing whether parts and repair services are fully, partially, or not guaranteed before a sale.
• Legal Warranty of Good Working Order: Certain goods will carry a statutory warranty covering parts and labour for a prescribed duration.
• Tools and Safety: Replacement parts must be installable with commonly available tools and without causing irreversible damage.
• Penalties: Non-compliance may lead to fines, monetary administrative penalties, and potential liability for officers absent due diligence.

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TUTT Store’s Commitments

• Authorized Channel Coverage: Compliance applies exclusively to verified purchases made through TUTT Store or official authorized platforms.
• Good Working Order: Products purchased through authorized channels are warranted to be in proper working order at delivery, in line with our Warranty and Return & Refund Policies.
• Parts & Repairs: Where applicable, spare parts, repair services, and maintenance/diagnostic information will be made reasonably available as required by law.
• Pre-Sale Disclosure: Québec customers will be clearly informed before purchase about the availability of parts and repair services.
• No Planned Obsolescence: TUTT Store does not sell goods designed to prematurely fail or to restrict repairability.

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Legal Disclaimer & Reservation of Rights

• This compliance statement applies only to verified and authorized purchases of TUTT™ and SNIPA™ products through official sales channels.
• It does not apply to unauthorized sales, counterfeit products, or purchases from non-recognized third parties.
• Our Shipping Policy, Return Policy, and Warranty & Technical Support Policy remain the governing documents for delivery, returns, and warranty terms across all sales channels.
• If there is any conflict between this compliance statement and our general store policies, Québec law (Bill 29 and the Consumer Protection Act) shall take precedence for Québec consumers.
• This statement does not reduce or waive any legal rights granted to Québec consumers under applicable legislation.
• TUTT Store reserves the right to update or revise this statement as regulations, case law, or official guidance evolve.
• Nothing in this statement should be interpreted as creating new or additional warranties beyond what is already mandated under law and our published policies.

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Additional Resources

• Bill 29 – Assented to (2023, chapter 21)
  
• Québec Office of Consumer Protection – Nouvelles obligations
• Retail Council of Canada – Update on Bill 29

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