Technical Support Request
For all purchases on TUTT Store, Amazon, Best Buy, or Walmart
To ensure the fastest and most accurate support, we’ve prepared step‑by‑step videos showing how to connect TUTT portable monitors by model. These videos, recorded by our technicians, are available on this page.
Before submitting your technical support request
- Watch the video for your exact model and follow the steps.
- If the issue persists, tell us which step in the video you reached and what happened next.
- Include your order number, device (laptop/tablet/OS), and the cable/adapter used.
Pour un soutien rapide et précis, nous avons préparé des vidéos détaillées, par modèle, expliquant comment connecter les moniteurs portables TUTT. Ces vidéos, présentées par nos techniciens, sont disponibles sur cette page.
Avant d’envoyer votre demande d’assistance technique
- Regardez la vidéo correspondant exactement à votre modèle et suivez les étapes.
- Si le problème persiste, indiquez‑nous à quelle étape de la vidéo vous vous êtes arrêté et ce qui s’est passé.
- Ajoutez votre numéro de commande, votre appareil (ordinateur/tablette/OS) et le câble/adaptateur utilisé.
How to Connect TUTT S3, S6, F3 and S2Mini Portable Monitor
H5 Converter Cable Explained
How to Connect Dual Screen Portable Monitor to a Laptop
Compatible Models: TUTT S3 | S6 | F3 | S2 Mini – Dual Screen Portable Monitors
Connection instructions vary depending on your laptop’s available ports. Please review the options below:
1. HDMI + Full-Featured USB-C (Thunderbolt)
Recommended Setup for Best Performance
- First Screen
- Connect a full-featured USB-C cable directly from your laptop to the USB-C port on the first screen.
- No external power is required.
- Second Screen
- Connect HDMI from your laptop to the HDMI/DP (typically red-marked) port on the second screen.
- Use a USB-C cable to supply power to the second screen.
Note: While the second screen may receive power from the laptop, external power is strongly recommended for stable performance.
2. HDMI + Regular USB-C or USB-A
When Your Laptop Does Not Support Thunderbolt USB-C
- First Screen
- Connect HDMI from your laptop to the HDMI/DP (typically red-marked) port on the screen.
- Power the screen using a USB-C cable connected to an external power source (recommended).
- Powering from laptop is possible but not advised for long sessions.
- Second Screen
- Connect the included H5 conversion cable (USB-C + USB-A heads) to your laptop.
- Connect the USB-C end of the H5 cable to the HDMI/DP (red) port on the second screen.
- Use an external USB-C cable to power the second screen.
- A blue screen with connection icons should appear.
- Locate and install the “Display” driver on your laptop.
- If no display appears, restart your system after driver installation.
3. MacBooks with One Full-Featured USB-C + One Regular USB-C
For Mac M1, M2, M3 Series and Newer Models
- First Screen
- Connect a full-featured USB-C cable directly to the first screen.
- No external power required.
- Second Screen
- Connect the included H5 conversion cable (USB-C + USB-A heads) to your MacBook.
- Plug the USB-C end of the H5 cable into the HDMI/DP (red) port on the second screen.
- Power the screen using a separate USB-C cable connected to an external power source.
- A blue connection screen should appear.
- Locate and install the “Display” driver on your Mac.
- Restart your Mac if the second screen doesn’t activate immediately.
Still Need Help?
Scan the QR code on your monitor label and enter your order information. A TUTT technician will contact you within 90 minutes for live support.
Scan the QR code on your monitor label and enter your order information. A TUTT technician will contact you within 90 minutes for live support.
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As a proud Canadian business, we are committed to providing our customers with the best service. You can explore authentic reviews from our valued customers directly on Best Buy Canada.
Visit Our Best Buy StoreEn tant qu’entreprise canadienne, nous sommes fiers d’offrir à nos clients le meilleur service possible. Vous pouvez consulter les avis authentiques de nos clients directement sur Best Buy Canada.
Visitez Notre Magasin Best BuyHow To Connect Videos
Portable Monitor — Unboxing & Connection
Need More Help Connecting Your Monitor?
Explore our Complete Portable Monitor Guide 2025 to learn everything about single-cable, dual-cable, and wireless connection methods. Whether you're using a MacBook, Windows PC, or gaming console, this guide covers it all with visuals, examples, and expert tips.
Check the Full Guide
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