Staying informed is essential when it comes to technology, customer service, and shipping in Canada. This update covers four key areas that directly affect our customers: the launch of the TUTT French Version website, our self-service return system, the ongoing Canada Post strike and alternative delivery solutions, and the release of the lightest and slimmest portable monitor in Canada.
With TUTT French Version, we ensure that our French-speaking customers across Canada can navigate and shop with ease. In addition, our self-service return portal simplifies the return process, giving customers more control and faster resolution. At the same time, the Canada Post strike has impacted nationwide deliveries, which is why TUTT has introduced alternative shipping solutions to maintain reliable service.
Finally, we highlight our new S8 Ultra portable monitor, the thinnest and lightest model available in Canada, designed for professionals, students, and travelers who need a compact yet powerful laptop screen extender. Together, these updates reflect TUTT’s commitment to serving Canadian customers with reliable technology, transparent policies, and dependable logistics.
When building a multilingual website, there is a technical difference between simple translation and full localization. A basic translation only changes the visible text, while localization ensures that every element — including navigation menus, checkout functions, metadata, and customer support tools — is adapted to the target language and culture. This approach provides a seamless user experience and also improves SEO indexing in both English and French searches.
At TUTT, we began the localization project in July 2025. We are now pleased to announce that the entire website, including functions and content, is fully available in both of Canada’s official languages: English and French. Our French version can be accessed directly at tutt.world/fr.
In March 2025, TUTT introduced its first version of a self-service return app. This system allowed customers to enter their order number and request a return directly, without waiting for manual email instructions. While effective, we identified several limitations and began improving the platform to make it fully independent from our support team.
Our new model, inspired by Amazon’s automated return system but enhanced with a customer-first approach, will officially launch in November 2025. The process is simple: within 30 days of purchase, if the product is unused and fully compliant with our return policy, the customer simply confirms compliance in the portal. Instantly, the system provides return instructions and the correct return address in either Mississauga or Brampton, depending on the product type. Once the returned item is inspected, a full refund is automatically issued within five business days.
This approach is built on complete trust in our customers: we assume that the policy has been read and understood. No email delays, no manual approval — just a direct, automated return experience.
In October 2025, Canada Post entered a new stage of negotiations with the Canadian Union of Postal Workers (CUPW). On October 3, 2025, Canada Post presented updated offers to the union in an effort to resolve ongoing disputes and modernize working conditions (Canada Post News). However, CUPW responded critically, stating that the proposals did not address their concerns in a meaningful way (Global News). This situation has caused disruptions for businesses and customers across the country.
Traditionally, Canada Post has been our primary shipping carrier because it is the only national provider able to cover remote areas, territories, and P.O. Boxes across Canada. However, due to ongoing delays and service interruptions, this reliance has created challenges for both TUTT and our customers. As a customer-first company, we immediately shifted to alternative carriers such as Intelcom and are also integrating additional options to ensure uninterrupted service.
Our approach is simple: standard shipping will remain free through Intelcom, while faster delivery options such as UPS Express Saver are available at an additional fee. We are also in the process of integrating Purolator as an optional service on our website, giving customers even more flexibility in choosing their preferred delivery method. This ensures that customer experience remains consistent and reliable, regardless of postal disruptions.
As of October 2025, TUTT is proud to introduce the thinnest and lightest portable monitor currently available in Canada. This model is already listed on our website, on Best Buy and Amazon, and will also be available at Walmart starting next week. Designed for professionals, students, and travelers, this portable monitor combines ultra-slim design with powerful functionality in one lightweight solution.
Key highlights include a single-cable USB-C connection for both power and display, reverse charging capability for your laptop, and an ultra-thin body that makes it the lightest in its category. With its compact design, it offers unmatched portability without compromising on performance.
| Specification | Details |
|---|---|
| Screen Size | 15.6” IPS Full HD |
| Aspect Ratio | 16:9 Ultra Slim Design |
| Connection | Single USB-C Cable (Power + Display) |
| Extra Features | Reverse Charging / Lightweight & Slimmest Form |
For more details, customers can also explore our Dual Screen Extender Collection or our complete Portable Monitor for Laptop Collection. TUTT, as a Canadian company, proudly offers the largest range of laptop screen extenders in Canada, ensuring options for every customer segment.
Video Overview: Discover the TUTT S8 Ultra – the thinnest and lightest portable monitor available in Canada.
At TUTT, our approach is always customer-first. Whether through website localization, self-service returns, shipping alternatives, or the latest portable monitor technology, our goal is to ensure that every customer in Canada receives reliable service, clear information, and innovative products. We are committed to transparency, convenience, and ongoing support for all our customers.
Q1: How does the TUTT self-service return system work?
Customers can submit a return request directly through our self-service portal within 30 days of purchase. Once confirmed, the system automatically provides the return address and instructions without waiting for manual approval.
Q2: What alternative shipping carriers does TUTT use during the Canada Post strike?
We have shifted standard shipping to Intelcom (free of charge), while faster options such as UPS Express and Purolator are also available as customer preferences.
TUTT introduces the lightest and slimmest portable monitor in Canada as of October 2025, alongside the launch of our French website version, an upgraded self-service return system, and alternative shipping solutions during the Canada Post strike. A customer-first update focused on transparency, convenience, and innovation.
En raison de la grève nationale de Postes Canada annoncée le 25 septembre 2025, TUTT Canada a opté proactivement pour d'autres transporteurs de confiance afin de minimiser les perturbations. Aucune action n'est requise de la part des clients. Les commandes déjà expédiées seront automatiquement vérifiées et réacheminées si nécessaire. Découvrez comment nous assurons le suivi de vos livraisons.
TUTT Store propose désormais la livraison DDP (rendu droits acquittés) complète pour les commandes internationales. Tous les droits de douane, TVA et taxes d'importation sont calculés et prépayés au moment du paiement, conformément aux codes SH officiels et aux réglementations locales. Les clients résidant aux États-Unis, au Royaume-Uni, dans l'UE, en Australie et ailleurs reçoivent leurs colis sans frais supplémentaires ni retard.
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