May 2025 Updates: Shipping, Packaging & Returns at TUTT Canada

May 2025 Storewide Updates – Smarter Shipping, Signature Packaging & Easy Returns

As part of our commitment to transparency and continuous improvement, we’re excited to share several major updates that define the new standard at TUTT. From adapting to Canada Post disruptions with smarter logistics, to launching our new self-service return portal, and shipping your devices in proudly Canadian-designed packaging—we’re building an experience you can rely on. Plus, a sneak peek at what’s coming in June for our portable monitor lineup.

At TUTT, we’ve never seen ourselves as just a tech store. Offering great products is just the starting point—what defines us is the end-to-end experience our customers receive, from their first visit to long after their order is delivered. Whether you’re ordering a portable monitor for your laptop, a new smart watch for daily health tracking, or looking for Canadian electronics with reliable support, we want you to remember how smooth, transparent, and trustworthy the journey felt.

In a competitive digital landscape, we know that customer loyalty is earned—not through marketing, but through consistency, clarity, and care. That’s why we continuously enhance not just our product range, but also the experience surrounding it.

This month, we’re proud to share three major updates designed to simplify, modernize, and improve the TUTT experience:

• • Shipping Adaptation: Due to the potential Canada Post strike, we've introduced platform-wide adjustments to minimize delivery disruption.
• • New Branded Packaging: Your orders will now arrive in exclusive, custom-designed boxes by Good Dragons, a member of the Takcan Inc. family.
• • Easy Self-Service Returns: We’ve launched a fully automated return request system, allowing customers to initiate returns without emails or back-and-forth delays.

These enhancements reflect our promise to go beyond the product—to provide a complete and professional tech retail experience that Canadian customers can rely on.

At TUTT, we know that customer needs evolve—and so must we. While product launches and new technologies are important, the support structure surrounding your order is just as critical. The updates we’ve made this month weren’t just technical fixes; they were strategic improvements based on real feedback, operational realities, and our promise to provide a premium experience from start to finish.

For example, with rising concerns over a possible Canada Post strike, our team acted swiftly to minimize delays, ensuring our customers remain informed and prepared. Our move to branded shipping boxes isn't just about aesthetics—it’s about building identity, protecting your orders, and signaling that TUTT is committed to excellence at every level.

And perhaps most importantly, our new return request system removes friction from one of the most stressful parts of online shopping: initiating a return. Instead of long waits or email confirmations, customers now enjoy a direct and fast process—all from a single form.

• • Proactive communication during uncertain shipping times
• • Stronger brand identity through new packaging design
• • Faster, smoother, self-initiated product returns

Every change is designed with one purpose in mind: to make sure that when you choose TUTT—whether today or a year from now—you feel supported, informed, and confident in your experience.

In light of recent developments concerning Canada Post’s ongoing union negotiations, and growing structural challenges reported by CTV News and Global News, TUTT Electronics has implemented proactive shipping measures to protect the customer experience.

To eliminate delays and maintain reliable service, we are temporarily shifting our logistics infrastructure away from Canada Post until further notice. The following steps are now in effect:

• • All Canadian shipments are being rerouted through reliable private carriers such as Stallion Express and equivalent partners.
• • U.S.-bound orders are now fulfilled via global logistics providers such as UPS.
• • These changes remain in place until Canada Post operations are confirmed stable and strike risks are resolved.

As a Canadian brand serving nationwide and cross-border customers, we understand the importance of fast and trackable shipping—especially for sensitive electronics like smart watches, wearable tech, and portable displays.

We continue to monitor the situation closely and will notify our customers of any long-term adjustments. Until then, you can shop confidently knowing TUTT has adapted its logistics model to keep your orders moving smoothly.

At TUTT, we know that exceptional products deserve exceptional presentation. That’s why we’re proud to announce our newly developed branded shipping boxes, exclusively designed by Good Dragons®—a Canadian creative operating division under Takcan Inc..

Good Dragons® is officially registered in Canada, recognized by the Canadian Intellectual Property Office (CIPO), and developed with pride as a functional extension of the TUTT™ and SNIPA™ brands.

This packaging is more than a box—it’s a declaration of what we believe in:

• • That customer experience extends far beyond the product.
• • That good design builds brand trust.
• • That our responsibility as a Canadian company includes bilingual presentation and quality.

The latest version of our packaging measures 8" x 8" x 8", perfectly tailored for mid-sized electronics such as camcorders, cameras, and similarly sized products. Smaller items—like smartwatches and wearables—continue shipping in our trusted compact packaging used for years. Larger products such as portable monitors are packed using dedicated full-sized protective cartons.

Each new box features a bilingual format:

• • Two sides in English
• • Two sides in French

At TUTT, we don’t just ship boxes. We deliver confidence. Every custom box reflects our Canadian identity, our dedication to clarity, and our promise to give customers an experience they’ll remember—from packaging to performance.

A Closer Look at Our New Packaging

We believe returns should be simple, transparent, and stress-free. That’s why we’ve launched a new self-serve return request portal, allowing customers to initiate returns directly through our site—without emails, calls, or delays.

Whether you're returning a smart watch, camera, or portable monitor, you can now access a streamlined form at any time. Just enter your order details and reason for return, and our team will review it within 24 hours.

• • Visit the Return Request Form to begin.
• • Make sure your return complies with our Return Policy.
• • If your product is used or defective, please check your eligibility for a Warranty Claim.

Our goal is to empower customers with faster control over their post-purchase journey. Whether you need to return a gift, report a shipping issue, or request warranty service, our return system is now as seamless as your shopping experience.

Purchased from Best Buy or Walmart?

If you purchased your TUTT product through a third-party marketplace such as Best Buy Canada or Walmart Canada, please submit your return request directly through that platform. Since the transaction was completed within their system, we cannot process returns through our own website.

• • Visit TUTT Best Buy Canada Store
• • Visit TUTT Walmart Canada Store

TUTT is proud to announce the upcoming launch of five new portable monitors across all major formats: single-screen, dual-screen, and quad-screen extenders. These models are built to meet evolving productivity needs for creators, remote workers, and multitaskers. The first of these, the S788 Quad Screen Extender, will officially launch on June 1.

Designed as a powerful evolution of our customer-favorite S780 model, the new S788 offers larger 16” full HD screens on both sides and a more stable kickstand for improved multi-surface performance. It’s ideal for mobile professionals seeking a seamless 3-screen setup with a single USB-C connection and enhanced support for MacBooks, Windows laptops, and more.

The S788 also includes upgraded cooling ventilation, USB-C and HDMI support, and adjustable viewing angles. It folds down compactly for travel and expands in seconds to provide a powerful mobile workstation—without external drivers or bulky accessories.

More detailed specs and feature highlights for the remaining models—including enhanced dual-screen displays and ultra-lightweight single panels—will be announced soon. Stay tuned for updates on all upcoming launches through June and July.

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