Update on Our Warranty Policy: TUTT Electronics Store Warranty Policy (365 Days)

Effective Date: Purchase Date

1. Warranty Coverage

TUTT Electronics Store is pleased to provide an updated and comprehensive warranty policy for your peace of mind. We stand behind the quality of our products and are committed to ensuring your satisfaction. This warranty covers eligible products purchased directly through our online store and offers a comprehensive one-year (365-day) protection against manufacturing defects. This means that if your product malfunctions due to a defect in materials or workmanship during normal use within the warranty period, we'll take care of it. This warranty is designed to protect you against unforeseen issues, ensuring that your purchase is a reliable and long-lasting investment. We believe in providing exceptional value to our customers and this warranty reflects our dedication to providing the best possible customer experience.

2. What is Covered Under the TUTT Electronics Store Warranty?

Our warranty is designed to cover the most common manufacturing and material-related issues. If your product fails due to a problem inherent in its manufacture, we've got you covered. Specifically, this includes:

• Manufacturing Defects: Defects arising from the manufacturing process, including flaws in materials or workmanship.
• Part Replacement or Repair: We will repair or replace defective parts to restore the functionality of your product. We use only high-quality parts in our repair processes.
• Product Failure Under Normal Use: If your product fails under normal operating conditions and in accordance with the manufacturer's instructions, our warranty will address the issue.

We strive to provide clarity on what constitutes 'normal use' to avoid any misunderstandings. Normal use refers to the typical operation of the product as outlined in the user manual, and does not include misuse, abuse, or negligence. If you're ever unsure about whether your use falls under this definition, please feel free to contact our customer support team for clarification.

3. What is NOT Covered by the TUTT Electronics Store Warranty?

While our warranty is comprehensive, there are certain instances where coverage is not provided. This is to ensure fair and equitable treatment for all our customers. Understanding the exclusions is crucial for a smooth warranty process. The following situations are not covered under our warranty:

• Misuse, Abuse, or Neglect: Damage resulting from misuse, neglect, or abuse of the product. This includes physical damage caused by dropping, excessive force, or improper handling.
• Unauthorized Repairs or Modifications: Any repairs or modifications performed by unauthorized individuals or service centers will void the warranty.
• Normal Wear and Tear: The natural deterioration of the product due to normal use over time is not covered under warranty. This includes things like minor scratches or fading.
• Damage from External Factors: Damage caused by external factors such as accidents, natural disasters (fire, flood, etc.), or improper installation are excluded from coverage.
• Commercial Use (Unless Explicitly Stated): Products used for commercial purposes are typically not covered, unless specifically stated otherwise in the product description or warranty information. Contact customer service for further inquiries about commercial-use products.

4. Warranty Service Process: How to Make a Claim

Filing a warranty claim with TUTT Electronics Store is straightforward and designed to make the process as easy as possible. Here's what you need to do:

1. Contact Customer Service: Reach out to our dedicated customer service team within the 365-day warranty period. You can contact us via phone, email, or online chat - the contact information is readily available on our website.
2. Provide Proof of Purchase: To initiate the warranty claim, you'll need to provide proof of purchase. This could be your original receipt, order confirmation email, or other documentation that verifies your purchase date and product details.
3. Shipping Instructions (If Required): In some cases, we may request that you ship the product to our designated service center for repair or replacement. If this is necessary, we will provide detailed shipping instructions and address information. Please note that you are responsible for the shipping costs to our service center.

5. Warranty Remedies: Repair or Replacement

TUTT Electronics Store aims to resolve warranty issues efficiently and effectively. Upon receiving your claim and verifying the defect, we will determine the appropriate course of action, which could be one of the following:

• Repair: We will repair the defective product using new or refurbished parts of comparable quality. Our goal is to restore your product to its original working condition.
• Replacement: In cases where repair is not feasible or cost-effective, we may replace the defective product with an equivalent or comparable model. If an upgraded model is available, we may offer that as a replacement at our discretion.

6. Transferability and Geographic Limitations

This warranty is valid only for the original purchaser of the product and is non-transferable. The warranty coverage is limited to products purchased and used within Canada and the United States. If you have purchased a product outside of these regions, please contact our customer service department to understand the applicable warranty terms.

7. Governing Laws

This warranty policy complies with all applicable federal and provincial laws in Canada, including the Consumer Protection Act of Ontario, and applicable laws in the United States. We are committed to upholding all relevant consumer protection regulations.

Contact Us

For any questions or concerns regarding our warranty policy, please don't hesitate to contact our support team. We are dedicated to providing you with prompt and efficient assistance.